When do you invoice clients for changes and additions to their project? In one of my posts, I discussed our reputation for handholding and the challenges we have faced through the expectation that we would continue to work tirelessly on a client’s behalf–often at no charge well after development ended.…

Manish has probably never kicked a soccer ball, yet I play every Sunday. Dan grew up along the Texas border and has experienced a totally different life than Stacy did in an affluent suburb of Chicago. Manish and Manasi speak to eachother in their native Indian language that the rest…

We do a lot of hand holding with our clients whether they are tech savvy or Internet neophytes. Thus, a lot of our time is spent explaining everything from email setup to how business processes can be performed on the web. When I started this business as a one-person shop,…

On my way home tonight, I discussed with Stacy TDS’ state of affairs. In business for six years, I feel like we have made great strides–we have built a great product, ThunderTix, we have created a great plugin for e-commerce, and we have automated much of our work. Despite all…